Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, undamaged, and in its original packaging. You’ll also need the receipt or proof of purchase.

The customer pays for return shipping. The customer assumes risk of loss until the item is received at our facility.

To start a return, please email us at support@landmarklanding.com or visit your orders page.

If your return is accepted, we’ll send you a pre-paid return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always email us for any return question at support@landmarklanding.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges 

Please email us at support@landmarklanding.com to request an exchange.

European Union 14 day cooling off period 

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days, minus the return shipping cost and any non-refundable payment processing and currency conversion fees charged to us including the Shopify Payments fee (2.9-4.99%) and, where applicable, the currency conversion fee (1.5-3%). This applies to all refunds, including returns, order cancellations, and partial refunds, except where prohibited by law.

If more than 15 business days have passed since we’ve approved your return, please email us at support@landmarklanding.com.